Martin Bruyelles

Martin Bruyelles has a diverse work experience in various industries. Martin is currently working at Contentsquare as a Senior Solution Expert - Customer Success | Strategic Accounts. In this role, they are responsible for managing a portfolio of 10 strategic customers, including well-known brands such as Schneider Electric, CMA-CGM, and BMW. Martin works closely with customers to understand their business challenges and ensure that Contentsquare usage effectively targets their key objectives and KPIs. Martin regularly proves the projected and generated ROI of the solution to ensure customer renewal and avoid churn. Additionally, they collaborate with product managers to influence the roadmap and design the future of the Contentsquare solution.

Prior to their current role, Martin worked as a Solution Expert - Customer Success at Contentsquare, where they managed a portfolio of 10-15 strategic customers. Martin performed similar responsibilities, including running workshops with clients, proving the ROI of the solution, and working closely with product managers.

Before joining Contentsquare, Martin was a Digital & Retail Consultant at B.D.C. - Digital Retail Consulting. In this role, they advised major brands and retail firms on digital transformation and international development. Martin managed key projects such as digital analytics for a global pet food leader and a digital transformation study for a French pharmacy network. Additionally, Martin was responsible for preparing learning expeditions for retailers and monitoring practices and innovations in connected commerce.

Martin also has experience working at Amazon as a Product Manager Intern, where they led projects to improve existing processes and assisted in the launch of new Echo devices and features in the European market. Martin also worked at KRDS - Digital & Social Media Agency as an Account Manager Intern, where they executed account management for key accounts and managed social media accounts for clients.

Early in their career, Martin volunteered at Group L, a Social Business specializing in housing people in need and economic empowerment.

Overall, Martin's work experience demonstrates their expertise in customer success, digital transformation, and account management.

Martin Bruyelles began their education at CPGE Camille Vernet, where they completed a preparatory class from 2014 to 2016. Martin then attended EDHEC Business School from 2016 to 2020, earning a double degree in Master in Management with a specialization in MSc in Strategy Consulting & Digital Transformation. In 2017, Martin participated in an exchange program at the School of Business, Economics and Law at the University of Gothenburg for one term, focusing on economics and marketing.

In addition to their formal education, Martin obtained several certifications. In August 2020, they became certified in Google Analytics Individual Qualification from Google. In February 2020, they completed Design Thinking Niveau 1: Design Thinking methodology from NUMA. Martin also obtained Contentsquare Certified Expert certification from Contentsquare in March 2021.