Gilles Charmant

Director, Customer Engagement at CONTEXT

Gilles Charmant has a diverse work experience spanning multiple industries. Gilles started their career as an e-Marketing Assistant at Atout France US in 2004 and then moved on to work as a Research Analyst at CONTEXT in 2005. Gilles later became a Senior Product Manager at CONTEXT from 2006 to 2007.

In 2008, Gilles joined Gartner and held various positions. Gilles first worked as a Senior Research Content Specialist from 2008 to 2011, followed by a role as a Team Leader for Research Engagement Services from 2011 to 2012. For the next two years, Gilles served as a Manager for Research Engagement Services, where they were responsible for managing a team of associates, assisting with client inquiries, and collaborating with the sales organization.

Gilles joined CONTEXTworld in 2014 and has held several director-level positions since then. Gilles started as the Director of Customer Assurance from 2014 to 2015, then became the Director of Customer Assurance & Product Management from 2016 to 2017. Currently, they work as the Director of Customer Engagement starting from January 2018.

Overall, Gilles has a strong background in customer engagement, product management, research, and leadership roles throughout their career.

Gilles Charmant has a diverse education history in the field of International Business/Trade/Commerce. Gilles started their educational journey in 1998 at Lycée Général et Technologique Frantz Fanon in Martinique, where they pursued a Business and Technology Higher National Diploma, completing it in 2000. In 2001, Gilles enrolled at the Ecole Supérieure de Commerce International (ESCI) and obtained a Master-level Diploma in International Business by 2004. During their studies at ESCI, they also participated in the Erasmus Exchange Programme at the Amsterdam University of Applied Sciences from 2002 to 2003. This varied educational background has equipped Gilles Charmant with a solid foundation in International Business/Trade/Commerce.

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Timeline

  • Director, Customer Engagement

    January, 2018 - present

  • Director Customer Assurance Product Management

    January, 2016

  • Director Customer Assurance

    June, 2014

  • Senior Product Manager

    March, 2006

  • Research Analyst

    November, 2005