Gilda Lopez

Gilda Lopez has extensive experience in quality management and service delivery, currently serving as Global Quality Director at Continuum Global Solutions since April 2021. Prior roles include Service Delivery Manager at Cognizant Technology Solutions and various positions at Transcom, where responsibilities ranged from Senior Quality and Process Improvement Manager to Quality Assurance Manager. Gilda also held quality management roles at NCO Group and IBM, and began a career in customer service and quality assurance at eTelecare Global Solutions. Gilda earned a Bachelor of Arts in Legal Management from the University of Santo Tomas, contributing a solid educational foundation to a diverse professional background.