Nicola McCluney

Nicola (Nicquie) McCluney is an experienced professional with a diverse background in customer experience management, public affairs, and retail operations. Currently serving as a Management Assistant in Public Affairs at Contra Costa Water District since January 2022, Nicola previously held roles such as Senior Manager of Customer Experience at Coldwater Creek, where a focus on improving customer loyalty and experience was paramount. At Brilliant Earth, Nicola advanced through several positions, enhancing customer care through process improvements and cross-departmental collaborations. Prior experience includes positions at Title Nine, BSUN Media Systems, Universal, and Elephant Bar Restaurant, where strategic initiatives and operational efficiencies contributed to improved performance and profitability. Nicola holds a Bachelor of Science degree in Communications from the University of Miami.