Contrado
Gwennael Houdayer is an experienced professional in customer experience management, currently serving as the Head of Customer Experience at Contrado since November 2012. In this role, Gwennael emphasizes customer-centered strategies and project implementation to enhance customer satisfaction and business success. Previous positions include International Customer Support Manager at PhotoBox, where responsibilities encompassed team recruitment and performance management for a multilingual, multichannel environment, and Team Manager roles at Atos International and Siemens IT Solutions and Services, focusing on B2C and B2B communications, account and quality management, and operational efficiency. Gwennael holds an ITIL V3 Foundation Certificate and degrees in Economics and Foreign Languages from Université Paris Nanterre and Université de Tours.
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Contrado
Contrado started in 2002 from the kitchen of our founders Chris and Fran. Since then, we’ve grown rapidly and have proven to be established leaders in design and print manufacturing. Contrado means ‘make and deliver together’ and we’ve proudly built a strong community of creatives who are driven by this value. Our platform enables creatives to sell art and build their brands while giving like-minded consumers the chance to find unique, designer products made to last. We print original designs on a range of premium quality products from homeware to fashion and each piece is sustainably handmade to order inside our one-stop production house within 24 hours. We’ve grown from a few people to 160 and we now operate in 14 countries but we still believe in the same values as day one.