Gwennael Houdayer

Gwennael Houdayer is an experienced professional in customer experience management, currently serving as the Head of Customer Experience at Contrado since November 2012. In this role, Gwennael emphasizes customer-centered strategies and project implementation to enhance customer satisfaction and business success. Previous positions include International Customer Support Manager at PhotoBox, where responsibilities encompassed team recruitment and performance management for a multilingual, multichannel environment, and Team Manager roles at Atos International and Siemens IT Solutions and Services, focusing on B2C and B2B communications, account and quality management, and operational efficiency. Gwennael holds an ITIL V3 Foundation Certificate and degrees in Economics and Foreign Languages from Université Paris Nanterre and Université de Tours.