Francesco D'Ambrosio

Francesco D'Ambrosio is a seasoned professional with extensive experience in customer experience management, healthcare, and pharmaceuticals. Currently serving as Customer Experience Manager at Controlant, Francesco leads cross-functional teams, drives operational excellence, and implements strategies for cost optimization and revenue growth. Previously, Francesco worked as Customer Success Manager at Controlant, focusing on client communication and solution launches. At Walgreens Boots Alliance, Francesco held roles such as Line Manager and Senior Pharmacy and Retail Manager, emphasizing customer care, operational improvements, and clinical services. Earlier career positions included Contract Manufacturing Specialist at Patheon and R&D Scientist roles at NewChem Technologies Limited and ABC Farmaceutici Spa. Francesco holds an MBA in Entrepreneurship from United International Business School and a Master's degree in Medicinal and Pharmaceutical Chemistry from Università degli Studi di Napoli Federico II.