Margaret Russell

Margaret Russell is an experienced Contact Call Center Manager with over 16 years at Convention Data Services, where expertise includes leading and motivating cross-functional teams to build a sustainable and dynamic customer contact center while enhancing revenue. Prior to this role, Margaret served as Benefit Call Center Manager at Fallon Health, managing a team of 31 Customer Service representatives and implementing various improvements for staff organization and education. Margaret's educational background includes attending Quinsigamond Community College.