Diana Valero

Diana Valero is an experienced professional with a diverse background in technology and management roles. Diana currently works as an Infrastructure Operation Specialist at Converge Technology Solutions Corp. Since joining in 2022. Prior to that, they were employed at ExactlyIT Inc. from 2021 to 2022, where they served as an Access Management, CX & Service Desk Agent. From 2020 to 2021, Diana worked as a Service Desk Analyst at CompuCom, providing IT support and troubleshooting services to various customers. Before entering the technology field, they had significant experience in the hospitality industry, working at EnRaíces Café from 2014 to 2020 in roles such as Business Partner, General Manager, and Senior Acquisition Manager. Diana Valero's early career includes positions at Phonex Contact Center, where they worked as a Project Coordinator from 2015 to 2017, an Implementation Supervisor from 2013 to 2015, and a Supervisor de operaciones from 2011 to 2013. Diana demonstrated their ability to coordinate and implement technological projects, generate solutions to customer needs, and manage multidisciplinary teams.

Diana Valero attended the Universidad Nacional Autónoma de México from 2019 to 2023, where they pursued a Licenciatura en Informática with a focus on Tecnología de la información. In February 2023, they obtained the Microsoft Certified: Azure Fundamentals certification from Microsoft. In September 2022, they also obtained the Scrum Foundation Professional Certificate (SFPC) from CertiProf.