Dan Burgin

Dan Burgin has a diverse and extensive work experience spanning various companies and roles. Dan is currently the Vice President of the AI Center of Excellence at C1, where they are leading the development of AI technologies. Prior to this, they worked as the Sr. Director of AI Automation Customer Experience Practice and Director of AI Automation at C1. In these roles, they focused on utilizing Natural Language Understanding/Processing (NLU/NLP) to enhance customer experience.

Before joining C1, Dan worked as a Customer Experience Consultant at Ecodence LLP, where they provided guidance and expertise on customer experience capabilities to clients in diverse industries. Dan also worked at Avaya as the Director of Customer Experience Product Management and Director of Customer Experience Channel Marketing. In these roles, they launched new marketing initiatives and built strong partnerships with channel partners.

Dan's earlier experience includes serving as the VP of Product Management at Convergys and the CTO and VP of Finali Corporation, where they played a crucial role in growing the company and developing innovative contact center automation and analytics solutions.

Dan started their career as a Business Consultant at KnowledgeFlow, Inc. and later worked as the Director of Technical Management at INFONAUTICS GmbH, focusing on market introduction of new products.

Overall, Dan Burgin has a strong background in customer experience, AI, and technology management, with a proven record of driving innovation and delivering exceptional results.

Dan Burgin has a MA and BFA degree in Music from Stephen F. Austin State University, as well as a DMA degree in Music from the University of North Texas. Dan also studied Customer Service Support/Call Center/Teleservice Operation at the University of Colorado Boulder.