Convoso
Jason Macres is an experienced technical product management leader with a focus on cloud-based solutions and telecommunications. Currently serving as the Director of Technical Product Management at Convoso since January 2024, Macres previously held roles including Cloud Platform Product Management at Alvaria, Inc., where responsibilities included the management of Contact Management suites and platform services. Earlier roles encompassed senior product management positions at Aspect Software, Polycom, and Siemens Communications, where Macres developed cloud strategies and product portfolios in the telecommunications sector. Macres co-founded The Real School of Music, successfully growing the business with innovative marketing strategies, and has a foundational background from starting entreprises like sentitO Networks and DSP Software Engineering. Academic credentials include a Master's degree in Electrical Engineering from Northeastern University and a Bachelor's degree in Electrical Engineering from the University of Rochester.
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Convoso
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Convoso’s mission is to create innovations that enable contact center owners to hit performance metrics that they never thought possible. We are passionate about our customer’s success and have a proven track record of delivering outstanding results that drive more engaged call center agents, boost in margins, and breakthrough years in profit. Ourpredictive dialer with superior recycle logic—combined with lead management automation—empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. We consider our customers to be our partners and work hand in hand with them to achieve maximum results because without them we don’t exist. It is an amazing feeling to have a direct impact on our customer’s growth from head count and all the way to revenue and profits.