James D.

James D. is a highly experienced healthcare professional currently serving as the Director of Patient Experience and Employee Engagement at Cook County Health, where responsibilities include communicating with leadership on clinical and business implications and analyzing key performance metrics. With a background as a Senior Project Manager, James has effectively managed complex projects and ensured successful program implementations. Additionally, James operates as a Freelance Analyst and Author, with over five years of research analysis experience. Previous roles include managing patient experience initiatives at University of Chicago Hospitals and ensuring compliance as a Senior Compliance Officer for the City of Chicago. James holds a PhD in Organizational Management from Capella University and has diverse academic qualifications, including a Master of Science in Health Services Administration and a Bachelor of Arts in Sociology.