CookUnity
Serafin Sanchez Lacoste is an experienced Customer Experience professional currently serving as the Customer Experience Manager at CookUnity since February 2023, where efforts include scaling the team and establishing training initiatives. Previous roles include Customer Success Manager Lead at Athyna and Customer Experience Manager at Beat, with responsibilities focused on defining KPIs and enhancing customer interactions. Notably, during tenure at WeWork, Serafin fostered member relationships and organized events tailored to member needs. Earlier work experience includes positions at American Express as a Dispute Analyst and at Office Cook in accounting. Serafin holds a postgraduate degree in Customer Experience Strategy and Management from Universidad del CEMA, along with additional qualifications in Data Analytics and an Executive Program in Customer Experience.
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CookUnity
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CookUnity is the first chef-to-you marketplace connecting the country's most talented chefs with eaters (consumers). We're changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience. CookUnity is home to more than 100 of NYC, LA, Austin, Chicago, Atlanta, Seattle and Miami’s most inspired and innovative chefs. Through a weekly subscription, eaters can select from a diverse, ever-changing menu of hundreds of hand-crafted meals. Our chefs create dishes that cater to a wide variety of palates and dietary preferences, so the best part of dining out can be enjoyed by everyone. Delivering more than 1M meals per month and growing 3x YoY, CookUnity is also helping improve the livelihood of working chefs, tripling their income, enabling the growth of their own teams and personal brands. And believing that healthy food fuels stronger communities, CookUnity partners with Food Bank For New York City, the city's major hunger-relief organization, working to end food insecurity across all five boroughs.