Serafin Sanchez Lacoste

Serafin Sanchez Lacoste is an experienced Customer Experience professional currently serving as the Customer Experience Manager at CookUnity since February 2023, where efforts include scaling the team and establishing training initiatives. Previous roles include Customer Success Manager Lead at Athyna and Customer Experience Manager at Beat, with responsibilities focused on defining KPIs and enhancing customer interactions. Notably, during tenure at WeWork, Serafin fostered member relationships and organized events tailored to member needs. Earlier work experience includes positions at American Express as a Dispute Analyst and at Office Cook in accounting. Serafin holds a postgraduate degree in Customer Experience Strategy and Management from Universidad del CEMA, along with additional qualifications in Data Analytics and an Executive Program in Customer Experience.