Edward Platt

Mr. Platt has oversight and accountability for the CTS Compliance Program, New Client Implementations, and Client Account Management. Ed is a former VP of Operations where he led their Contact Center Operations, Provider Relations Team and Specialized Transportation Division. In that role Ed’s teams coordinated 2 Million trips per year, managed 75 staff members and 200 transportation providers in multiple states. Ed is an experienced leader with extensive compliance, contact center, claims payment and financial/budgeting background. He is well-versed in the healthcare plan industry and is considered a knowledge expert by his peers.

Prior to joining CTS, Ed held several senior-level positions ranging from Senior Financial Analyst to National Contact Center and Claims Director. Ed brings an understanding of CMS compliance, Medicaid and Medicare call center operations, commercial health insurance call center operations, project execution, claims inventory management, business planning, capacity/staff planning, multiple site management, process improvement, transportation brokerage operations, and vendor/contract management to the CTS senior leadership team. His skill set includes analytic and creative thinking and he has enabled CTS to improve efficiencies and exceed expectations, making CTS a leader in the Non-Emergency Transportation industry.