Rick Thompson

Rick Thompson is a skilled Managed Services Technician at Copeland Technology Solutions, where responsibilities include customer communication for technical setups, user account management, device configuration, and on-site troubleshooting. Previous experience encompasses roles as a Digital Collaboration Intern at Delaware North, where security protocols for Microsoft SharePoint were created, and as a Network Engineer Intern at HarpData, working on a Wi-Fi project. Rick also served as an IT Support Specialist at the Buffalo Municipal Housing Authority and gained hands-on troubleshooting experience at Best Buy's Geek Squad. Rick holds a Bachelor's degree in Computer Science from the University at Buffalo, completed in December 2022.