Mark M.

Mark M. began their career in 2016 as the Digital & Communications Lead, Service Excellence and Content Community Manager & Marketing Officer - Marketing & Communications for Diamond Trust Bank. In 2019, they took on the role of Digital Marketing Lead for Longhorn Publishers Plc and Board Member for The Marketing Society of Kenya. In 2021, they became the Digital Marketing Manager | Ecommerce for Copia Global, where they are responsible for developing and executing customized consumer sales and marketing initiatives to acquire new consumers, increase conversions and loyalty.

Mark M. is currently pursuing a Master's Degree in Corporate Communications at Daystar University. Previously, they obtained a Bachelor of Science in Communications and Public Relations from Moi University. Mark also has a number of certifications from LinkedIn, including Social Media Marketing Foundations, Tips for Working Remotely, Building Online Communities, Guy Kawasaki on Entrepreneurship, Guy Kawasaki on How to Rock Social Media, Introduction to Content Marketing, Become a Customer Service Manager, Building Customer Loyalty, Building Customer Loyalty (2014), Customer Service: Winning Back a Lost Customer (2016), Leading a Customer-Centric Culture (2013), Managing Customer Expectations for Managers, Managing a Customer Service Team, Quality Standards in Customer Service [2016], Using Customer Surveys to Improve Service, Winning Back a Lost Customer, Customer Service Foundations, Digital Transformation, and Hootsuite Certified Professional.