Paul Warcup

Paul Warcup has over 20 years of work experience in customer success, account management, and service delivery roles. Paul started their career at NGA Human Resources, where they served as an Account Development Manager, exceeding sales targets and managing the commercial relationship with a portfolio of customers. Paul then transitioned to the role of Client Delivery Manager, responsible for managing service delivery for SaaS customers.

Warcup then joined Zellis as a Service Delivery Director, leading the overall service delivery of HR technology services for a large and complex Managed Service customer. Paul implemented IT framework improvements and achieved significant cost-savings through the implementation of complex change projects. Paul was awarded Strategic Partner status for meeting SLAs/KPIs and driving service improvement initiatives. Paul also held the role of IT Client Account Manager, where they managed IT service delivery for Enterprise Level Managed Service customers and implemented Customer Success initiatives to improve customer satisfaction and reduce churn.

Currently, Warcup is the Head of Customer Success at Cordic, where they are responsible for defining and executing a strategic plan for Customer Success. Paul leads all customer-facing elements of the business and implements customer success initiatives and service improvements to drive retention and product adoption.

Paul Warcup attended Barlby High School in North Yorkshire, although specific details about their degree and field of study have not been provided.