Cordic
Paul Warcup has over 20 years of work experience in customer success, account management, and service delivery roles. Paul started their career at NGA Human Resources, where they served as an Account Development Manager, exceeding sales targets and managing the commercial relationship with a portfolio of customers. Paul then transitioned to the role of Client Delivery Manager, responsible for managing service delivery for SaaS customers.
Warcup then joined Zellis as a Service Delivery Director, leading the overall service delivery of HR technology services for a large and complex Managed Service customer. Paul implemented IT framework improvements and achieved significant cost-savings through the implementation of complex change projects. Paul was awarded Strategic Partner status for meeting SLAs/KPIs and driving service improvement initiatives. Paul also held the role of IT Client Account Manager, where they managed IT service delivery for Enterprise Level Managed Service customers and implemented Customer Success initiatives to improve customer satisfaction and reduce churn.
Currently, Warcup is the Head of Customer Success at Cordic, where they are responsible for defining and executing a strategic plan for Customer Success. Paul leads all customer-facing elements of the business and implements customer success initiatives and service improvements to drive retention and product adoption.
Paul Warcup attended Barlby High School in North Yorkshire, although specific details about their degree and field of study have not been provided.
This person is not in any offices
Cordic
About Cordic Cordic is a leading and independently owned supplier of SaaS and server-based fleet management solutions for the taxi, private hire and courier sectors. We are owned by operators, driven by operators, there is no closer relationship between operators’ software providers in today’s market place. Our intelligent platform helps businesses of all sizes achieve greater operational efficiencies and cost reductions with specialised automation and connectivity. Fleets have been choosing Cordic as a trusted dispatch system and partner since 2002. Cordic provides modules for businesses of all sizes to help them achieve greater efficiencies through call centre operations, fleet management, driver management, corporate accounts, passenger engagement, payment, and bookings. These products drive tangible savings and service improvement for fleet customers right through to passengers. Our suite of highly-configurable solutions range from job sharing collaboration to advanced network sharing, automation and payment solutions, powered by carefully selected, industry-leading virtual fleet partners. Cordic has a wealth of R&D expertise and industry knowledge, continuously innovating to deliver the most reliable and scalable platform available. The company has over 2,500 users connected to its platform SaaS solutions, over 1 million jobs are processed each week, 15,000 drivers use our system, and 1 million app users are registered. The Cordic Difference - Cited as one to watch in 2023 by external analysts (Vigo Intelligence MR Group, World Market Research) - 100% independent - Over 20 years industry experience - Over 20 years research and development expertise - More than 25% of our revenue is spent on R&D yearly - Solely a UK based operation - Over 15,000 drivers - 1 million registered app users - 1 million jobs processed per week - Over 2,500 users of our software each day - Unmatched customer retention rate of 97%