Emily Corder

Customer Success Manager at CORL Technologies

Emily Corder's work experience is as follows:

1. Customer Success Manager at CORL Technologies (2023 - Present):

- Effectively communicated with team members to ensure cohesive work and excellent service to clients.

- Managed and facilitated vendor risk assessments for clients.

- Independently managed nine clients.

- Facilitated discussions to assist clients in initiating assessments.

- Maintained positive client health scores and revived a relationship with a high-value client.

- Created agendas for weekly status calls with clients.

- Assisted in onboarding new clients.

- Provided PowerBI training for clients and colleagues.

- Monitored and managed emails from clients and client vendors.

- Exceeded SLA compliance expectations with an average customer response time of 93%.

2. Project Coordinator at CORL Technologies (2022 - 2023):

- Effectively communicated with team members to ensure cohesive work and excellent service to clients.

- Managed and facilitated vendor risk assessments for clients.

- Managed nine clients independently.

- Facilitated discussions to assist clients in initiating assessments.

- Maintained positive client health scores.

- Revived a relationship with a high-value client.

- Created agendas for weekly status calls with clients.

- Assisted in onboarding new clients.

- Provided PowerBI training for clients and colleagues.

- Monitored and managed emails from clients and client vendors.

- Exceeded SLA compliance expectations with an average customer response time of 93%.

3. Project Assistant at Engineering Systems Inc. (ESi) (2021 - 2022).

4. Administrative Assistant at Kennesaw State University (2019 - 2021).

5. Enrollment Representative at Kennesaw State University (2019).

6. Student Career Advocate at Kennesaw State University (2019).

7. Pharmacy Technician at Publix Super Markets (2018 - 2019).

8. Pharmacy Technician at Kroger (2016 - 2018).

9. Library Assistant at Kennesaw State University (2014 - 2016).

Emily Corder's education history includes a certificate from The University of Georgia in Legal Administrative Assistant/Secretary, obtained in 2021. Emily also attended Kennesaw State University from 2014 to 2019, where they pursued a degree in Integrative Studies. The field of study for their Kennesaw State University degree is not specified.

In addition to their formal education, Emily has obtained multiple certifications from LinkedIn. In February 2022, they obtained certifications in "Become a Tech Recruiter," "Efficient Time Management," "Leadership: Practical Skills," "Leading Projects," "Managing Meetings," "Project Management Foundations: Communication," "Project Management Foundations: Small Projects," "Project Management: Healthcare Projects," "Project Management: Technical Projects," and "SharePoint for Project Management." Emily also obtained certifications in "Tech Recruiting Foundations: 2 Understanding Hardware and Operating Systems," and "Tech Recruiting Foundations: 5 Waterfall, Agile, and DevOps for Recruiters." Additionally, in January 2022, they obtained certifications in "Budgeting Video Projects," "Developing Your Emotional Intelligence," "Editing and Proofreading Made Simple," "Emotional Intelligence for Project Managers (Blinkist Summary)," "Everything as a Service (XaaS) is the Future of Business," "Leading Productive One-on-One Meetings," "Project Management Foundations," and "Project Management Foundations: Procurement."

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Previous companies

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Timeline

  • Customer Success Manager

    February, 2023 - present

  • Project Coordinator

    March, 2022

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