Steven Dykes

Steven Dykes is an experienced IT service management professional currently serving as the Sr. Director of IT Service Management at Cornerstone Capital Bank since January 2024. Prior to this role, Dykes held the position of Director of IT Service Management at Cornerstone Home Lending, Inc. from October 2021 to February 2024. Dykes has a solid background in IT support and service desk management, with significant contributions at STRIKE as IT Support Manager and Toshiba America, Inc. as Service Delivery Manager/PM and Help Desk Manager. Notable achievements include designing and implementing ITIL-aligned service desks at Audubon Engineering and managing a 24/7 service desk at DYONYX, supporting over 25 companies. Dykes began a career in IT support at Lonestar College Montgomery, assisting over 50,000 users with various technical inquiries.