Melissa Martin

Melissa Martin is a Technical Trainer and Online Support Specialist at Corporate Travel Management AU/NZ since January 2023, responsible for onboarding corporate consultants and conducting national training sessions. Previously, Melissa served as the APAC National Operations Manager at Helloworld Travel Limited, where key responsibilities included managing ticket centres, recruitment, and project coordination during a maternity leave secondment. Other roles at Helloworld included Training & Operations Project Supervisor and National Training Coordinator, focusing on digital channels, automation, and staff upskilling. Earlier experience includes roles at Jetset Travelworld Group and Boden in customer service and sales. Melissa holds a Certificate III in Business Administration and a Certificate IV in Training & Assessment, complemented by various training programs in leadership and customer service.