Cosmote e-Value, member of ΟΤΕ Group, is an integrated Contact Center that offers innovative Customer Relationship & Experience Management and Business Process Outsourcing services, being capable of fully undertaking the end-to-end design-to-implementation process for its customer’s strategies and operations. 

We have been providing integrated solutions for nearly 20 years, while in 2014 e-value International in Romania was established. With 6,500 qualified individuals, facilities in both Greece and Romania and advanced technological infrastructure, a broad range of customer services are provided, aiming to create unique customer experiences, on a 24-hour basis, 365 days over the year. 

At Cosmote e-Value, we have the customer at the center of every decision, aiming at continuously optimizing customer experiences. We offer solutions that help brands connect with their customers, building relationships of trust, through every channel of communication. 

We add value to every interaction, with every customer, every day.

Call Center

Cosmote e-Value

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Elisavet Tasiou

Mari Mantaka

Eugenia Sfyri

Eirini Kakogianni

Dimitris Gotzaridis

The Operations Team at Cosmote e-Value is responsible for overseeing and optimizing daily business processes, ensuring seamless execution of customer relationship management and business process outsourcing services. They manage various operational aspects, including cancels and contracts prevention, roll-outs for sales and customer development, and banking operations support, aiming to enhance customer experience and maintain high service standards across all communication channels. Their coordinated efforts ensure continuous service delivery, operational efficiency, and the successful implementation of projects in alignment with the company's strategic goals.

Operations Team

Business Analysis & Development

Corporate Communications and Business Support

Operations Team

About

Team members

Other teams at Cosmote e-Value

Business Analysis & Development

Corporate Communications and Business Support