Shawna Newman-Miller

Shawna Newman-Miller is a seasoned Program Manager currently with Council Vision, focusing on optimizing client relationships with strategic customers. Previously, Shawna held various roles at Dell Technologies, notably as a Global eCommerce Program Manager, where record-high customer satisfaction scores were achieved. As a Technical Project Manager at Qv21 Technologies, Shawna implemented methodologies that enhanced customer satisfaction by 20% and reduced project delivery time significantly. In a Senior Manager role at Accruent, Shawna led initiatives to foster excellence in customer support. Early career experience includes managing support teams and technical program management roles at Dell Technologies and Apptix, demonstrating a consistent track record of improving operational efficiencies and customer outcomes throughout Shawna's career.