NaEun Im is a skilled professional in corporate strategy and customer experience, currently serving as a Senior Customer Service Innovation Specialist at Coupang since 2024. Previously, they held various roles including Global Customer Support Project Manager at LINE Plus Corp, where they improved user experience and managed global customer support processes. NaEun also worked as a Sales Strategy Manager at 위대한상상 (Yogiyo) and as a Project Manager for online promotions at CJ Hello. They earned a bachelor's degree in Political Science from Purdue University in 2014.
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