Sallie Ricardo

Sallie Ricardo is currently the Customer Care Manager at Covenir, a position they have held for 6 years and 2 months. Prior to their current role, Sallie was the Director of Client Success and Operations Manager at Covenir. In their current role, Sallie is responsible for ensuring the satisfaction and quality of 60+ customers. Utilizing their experience in business process outsourcing and P&C insurance, Sallie works with customers to build partnerships during the onboarding process and beyond.

Before their time at Covenir, Sallie was the Principal of Ricardo Bookkeeping Solutions, a full on-site or remote bookkeeping service that provided A/R, A/P, reporting, payroll, cash management, reconciliations and GL activities through QuickBooks. Payroll was also handled through QuickBooks, ADP and PayChex. Sallie ran their business through Business Network International (BNI) with like minded local small business owners.

Sallie began their career as an Office Manager at Lockwood Remediation Technologies, LLC before becoming the Manager of Premium Services at Blue Cod Technologies, a position they held for 7 years and 11 months.

Sallie Ricardo has an Associate's degree in Business Administration and Management, General from Mount Wachusett Community College from 2005-2007. Sallie is also a certified Integrative Nutrition Health Coach from the Institute for Integrative Nutrition and has taken courses in computerized accounting and small business management. Sallie is also a Massachusetts Notary Republic.

The colleagues that work with Sallie Ricardo in Customer Care are George Zorrilla, Michael Saner, and Steven Kidd.