Thomas Ison

Senior Customer Services Manager - Service Support at Coventry Building Society

Thomas Ison has held various roles in customer service and management, starting from being a Contact Centre Advisor to eventually becoming a Senior Customer Services Manager at Coventry Building Society. With experience in handling complaints, overseeing teams, and managing SLAs, Thomas has a strong background in banking and regulatory knowledge. Prior to this, Thomas worked as a Car Part Painter and Deputy Manager at William Hill. Thomas holds a Bachelor of Arts degree in Media Production and Cultural Studies from Solent University.

Links

Previous companies

William Hill logo

Timeline

  • Senior Customer Services Manager - Service Support

    January, 2023 - present

  • Telephone Support Manager

    March, 2021

  • Contact Centre Team Manager

    June, 2019

  • Duty Manager

    August, 2018

  • Customer Care Advisor

    August, 2016

  • Senior Telephone Support Advisor

    April, 2016

  • Contact Centre Advisor

    April, 2014