Claims Specialist - English, French, Italian, German

The Company  

Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.   Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are Bold, Authentic, Purposeful and Inspired

Our People are not Perfect, Traditional, Complacent or Cautious

PLEASE NOTE THAT RESUMES NOT SUBMITTED IN ENGLISH WILL NOT BE CONSIDERED. THANK YOU.

About the role

As a Claims Specialist on our Customer Team, you will own the assessment and settlement of claims within their own settlement authority.

To drive success in this role, you will have strong attention to detail and great organizational and time management skills. With a bachelor's degree, you will ideally have experience dealing with customers' litigations online. As the Claims Specialist, you will review and assess customers’ claims through our owned XClaim platform, for a fast resolution and prompt payment.  Regular collaboration with the Support team, as well as the Content and Complaints team, will be key in ensuring that agreed SLAs and NPS are achieved.

Key Responsibilities

• Lead the day-to-day claims activities, including claims actions, emails, and payments
• Own the assessment and approval of new claims and complicated cases, whenever, within the authority
• Build rapport with customers to speed up claim’s resolution and process claims payments
• Own the communication with all relevant stakeholders (Support, Content, Complaints, etc.) working collaboratively as one team to achieve strategic objectives and ensure the best customer experience
• Lead the quality of our work, including presentation, accuracy, and detail of claims assessment, by meeting and exceeding the business KPIs
• Bear the knowledge of existing insurance guidelines, policy changes and regulations

What you will bring

• 1-2 years experience handling customer queries online, ideally with litigations
• Fluency in English (verbal & written). Any European language will be highly regarded
• Enhancing systems and processes and feedback loops
• Experience fostering and developing key relationships with both external and internal stakeholders.
• Bachelor's degree in a relevant field, A postgraduate degree and/or record of academic achievement is also desirable

What you will have

• Problem-solving, advocating for customer solutions
• Driven, energetic and a “good enough is not enough” mentality.
• Professional approach.
• Ability to work under pressure and adapt quickly to a start-up pace environment and culture
• Organizational and time management skills.
• Excellent attention to detail.