Charleen Marhold

Charleen Marhold is a skilled professional with extensive experience in customer performance and process management across multiple industries. Currently a Senior Associate at Cover Genius, Charleen manages the Zendesk platform and collaborates with internal teams to enhance customer experience and operational efficiency through data-driven insights. Previous roles include Customer and Process Lead at Cover Genius, where Charleen focused on onboarding partners and optimizing processes, as well as Process Manager at Alteos, responsible for launching new insurance products. Charleen's background includes administrative support and management positions in various companies, including Scrooser GmbH & Co. KG and C&A, coupled with a diploma in Business Administration from Hochschule Wismar.