Esti Esti

Esti Esti is an accomplished professional with extensive experience in claims management and customer service across various industries. Currently serving as Claims Team Leader at Cover Genius since August 2022, Esti oversees claims processing and coaches team members to enhance customer satisfaction. Previously held roles include Claims Specialist handling logistics and car rental insurance, and Digital Marketing Campaign Specialist at TDCX managing Google Ads campaigns for small and medium enterprises. Esti's background also includes significant experience at AIG Travel Assist Malaysia as a Senior Complex Claim Adjuster, where policies were reviewed for travel claims, and at Cigna as a Claim Analyst cum Customer Service Representative, excelling in the management of international medical expense claims. Esti began the career journey with roles in student support and telemarketing, complemented by a Bachelor of Management (Marketing) degree from the University of South Australia.