Rudy V.

Rudy V. is an experienced claims manager currently working at Cover Genius since October 2021, where responsibilities include task organization, training new agents, process improvement, and team management within the travel claims team. Prior roles at Cover Genius include Senior Teamleader and Teamleader, providing leadership and support in various aspects of claims processing. Rudy V. has a diverse professional background, having held positions in customer care at companies such as Cosmos Aromática Internacional and eDreams, as well as entrepreneurial ventures including managing a second-hand clothing shop, Xiky & Xik. Educational qualifications encompass degrees in enterprise management, hotel and restaurant studies, and export commerce, complemented by various leadership training programs.