Shane Kinahan

Shane Kinahan has a diverse work experience in various companies and roles. Shane is currently the Head of Customer Europe at Cover-More Group, overseeing sales, service, and claims across multiple lines of business. In the past, they served as the Chief Operating Officer and Head of Operations at Cover-More Group. Prior to that, they worked as the Head of Contact Centre and Home & Motor Product Owner at Blue Insurance Ltd, where they focused on building and managing the contact center, outsourcing, sales, and technology strategy. Shane also held the position of Head of CRM at Capita Customer Management and served as the European Hub Manager and Service Delivery Manager at SouthWestern BPO. Additionally, they gained experience as an Operations Manager at Capita Customer Solutions, responsible for setting up and managing a high-performing operator services center. Shane has also worked in various roles within eir Business, including team leader and project manager in their contact centers.

Shane Kinahan's education history includes a Postgraduate Diploma Level 9 in Innovation & Strategy from the Irish Management Institute, which they completed from 2013 to 2014. Prior to that, they attended the Institute of Technology, Carlow from 2002 to 2005, focusing on Networking and Optical Communications, although the specific degree obtained is not mentioned.