Brittney Decker, MBA

Brittney Decker, MBA, has a diverse work experience in the insurance industry. Brittney joined Cover Whale in 2022 and held two management roles. As the Manager of Agent & Driver Services, they were responsible for overseeing the operations in that department starting in March 2023. Prior to that, from August 2022 to March 2023, they served as the Manager of Customer Retention.

Before joining Cover Whale, Brittney worked at USAA for several years. Brittney started as a Claims Adjuster in May 2012 and held this position until May 2014. Subsequently, they served as a Bodily Injury Adjuster from May 2014 to November 2017. Brittney'smost recent role at USAA was as a Claims Operations Manager from November 2016 to August 2022.

Overall, Brittney brings a strong background in claims operations and management, with a focus on customer service and retention.

Brittney Decker, MBA, completed their Master of Business Administration (MBA) degree with a specialization in Project Management from Saint Leo University. Brittney attended Saint Leo University from 2017 to 2019. Prior to their MBA, Brittney obtained a Bachelor of Arts (BA) degree in Social Work from the University of Central Florida, where they studied from 2008 to 2012.

In addition to their formal education, Brittney has also earned several certifications. Brittney obtained the Transportation Risk Specialist certification from the Motor Carrier Insurance Education Foundation in January 2023. In December 2017, they received the Associate in General Insurance (AINS) certification from The Institutes. Before that, in August 2015, they earned the Associate in Claims certification, also from The Institutes. Lastly, in June 2012, Brittney attained the Adjuster General Lines certification from the National Insurance Producer Registry.