Covered California
Blake St John has a diverse work experience starting in 2006 as a Team Leader at TeleDirect Communications. They implemented a formalized training process, conducted performance reviews, and improved customer satisfaction rates. They then moved on to become a Training Manager, where they developed effective training material and initiated operations improvements. In 2015, they became the Director of Training and Quality, overseeing quality assurance and training needs, empowering leaders, and coordinating departments to improve efficiency. In 2016, they joined Covered California as a Manager before being promoted to Content Management Section Chief in 2020.
Blake St John earned a Bachelor of Science degree in Mathematics from California State University, Chico, from 2002 to 2004. In addition, Blake has obtained the certifications of "Certified Knowledge Specialist - Business Taxonomy and Ontology" from KM Institute (KMI) in April 2023, and "KCS v6 Practices Certification" from The KCS Academy in July 2022.
Covered California
Covered California is committed to ensuring that Californians are able to choose from a variety of affordable, brand-name health insurance plans that best meet their individual or business needs. Covered California is dedicated to providing access to quality health insurance, health education, and a healthy way of life. From young individuals to the most discerning business owners, we have a health plan for all qualified consumers. For more information about Covered California, visit www.CoveredCA.com. *Disclaimer: Covered California has established its online communities to serve as informative and engaging resources for the public. Our goal is to offer individuals and businesses a safe and positive forum to engage with each other and Covered California. Covered California reserves the right to moderate or delete any comment, remove spam, block any user, with or without notice, at any time and for any reason, without limitation. Please note that your communications with Covered California through this page are informal and are not part of Covered California’s formal process for handling customer service inquiries. All customer service-related inquiries should be directed to (800) 300-1506 for individuals and (855) 777-6782 for businesses.