Melissa Whitehead

Customer Success Team Lead at Cowboy

Melissa Whitehead has a diverse work experience. Melissa started their career in 2017 at Luxair as a Kids Entertainment employee and continued in the same role for the subsequent years, working during the summer months. In 2018 and 2019, they had the same position at Luxair. In 2022, Melissa worked as an Account Intern at Ogilvy Social.Lab Belgium for four months. Melissa then joined Cowboy in November 2022 as a Customer Success Expert and later advanced to the role of Senior Customer Success Expert & Community Manager in June 2023.

Melissa Whitehead obtained their High School Diploma in Languages and Literature from Lycée Robert Schuman Luxembourg in the years 2010 to 2017. Subsequently, they pursued their Bachelor's degree in Communication and Media Studies at Université libre de Bruxelles from 2017 to 2020. Melissa continued their academic journey by enrolling in a Master's degree program in Communication and Media Studies at both Université libre de Bruxelles and Université de Montréal. Melissa completed their Master's degree at Université libre de Bruxelles from 2020 to 2022.

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Timeline

  • Customer Success Team Lead

    June 1, 2024 - present

  • Customer Engagement Specialist

    November 1, 2023

  • Senior Customer Success Expert & Community Manager

    June 1, 2023

  • Customer Success Expert

    November, 2022