Tenant Services Coordinator

Position: Tenant Services Coordinator

Location: Boca Raton, FL

Summary:

The Tenant Services Coordinator will be the primary point-of-contact with tenants and key external vendors to execute a wide variety of initiatives including amenities, tenant events, vendor outreach and civic partnerships.

The main responsibility of Tenant Services Coordinator is developing and maintaining strong working relationships with the tenants, including but not limited to, ensuring that tenant issues and needs are responded to and resolved by the appropriate individual, department, or service.

The Tenant Services Coordinator is responsible for the development, coordination and implementation of tenant special events including ideation, marketing material, event logistics, management of event performance, and corresponding post-event breakdown and reporting.

Essential Responsibilities:

Customer Service and Communication

• Serve as liaison between Property Management team and the tenants.

• Take a leadership role in communicating to/from tenants, vendors, the management team, community representatives, etc.

• Obtain customized tenant information for points of contact for birthdays, tenant anniversaries, etc.; manage tenant appreciation gifts and recognition.

• Distribute Welcome Packages for new tenants, to include a pre-determined welcome gift and tenant handbook.

• Distribute frequent tenant correspondence on the upcoming week’s events and activities.

• Liaison with community businesses to develop discount programs with exclusive offerings for tenants.

• Distribute flyers to tenants regarding upcoming activities and events.

• Greet tenants upon arrival daily from 8am - 9am as they enter the building

• Ensure the amenity guide/brochure is consistently up to date, accessible from the property website, and available in hard copy at the tenant experience desk.

• Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the organization’s experience.

• Create and manage a tenant contact list, circulating a tenant contact form annually to ensure all information remains accurate.

• Work with Company’s Director of ESG to support company health & wellness initiatives; execute and communicate these initiatives at the property-level.

• Seek community outreach opportunities for tenants to engage with such as annual Toys for Tots holiday drives.

Event Planning

• Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building’s tenant mix

• Keep record of all tenant events and event attendance and feedback.

Marketing Materials

• Assist with organizing and distributing a monthly newsletter using a Company-provided template and highlighting amenities, tenant discounts, and building events.

• Manage Property website, ensuring website and documents within Angus stay updated.

• Create and distribute news and events.

• Create and maintain the Company-provided tenant handbook and amenity guide brochure which outlines the contacts, communication tools, maps, Environmental Health initiatives, services, discounts, and amenities offered exclusively to tenants.

• Design flyers and graphics for upcoming events/promotions.

Qualifications:

• Minimum of 1-2 years of marketing, hospitality, or customer service experience.

• Proficient in Social Media, Mailchimp, Canva and PowerPoint.

• Social Media Experience: Facebook and Instagram business accounts.

• Ability to work independently, taking ownership over projects.

• Skilled communicator with great interpersonal skills and the ability to build and manage relationships.

• Excellent writing and grammar skills.

• Experience working in an account service or customer experience environment