Mariana Nogueira

Mariana Nogueira is an experienced professional in customer service and operational management, currently serving as Coordenadora de Canais de Atendimento at CPFL Energia since March 2007. With a focus on optimizing both digital and non-digital channels, Mariana has led initiatives aimed at improving customer experience through journey mapping and process enhancement. Prior to this role, Mariana held various positions at CPFL Energia, including Analista Comercial de Gestão de Canais Pleno and Assistente Comercial de Qualidade, gaining expertise in contract management, quality monitoring, and customer satisfaction analysis. Before joining CPFL Energia, Mariana worked as an Assistente Administrativo at Prodacon Contabil and as Auxiliar Administrativa at Apamagis, where skills in administration, budgeting, and team management were developed. Mariana holds an MBA in Customer Experience Executive from SEDA Executive Education, an MBA in Leadership and Organizational Management from FranklinCovey, and a degree in Human Resources Management from Anhanguera Educacional.