Tory Flash

Tory Flash has a diverse work experience that spans across various companies and roles. Currently, Tory is the Operations and Strategic Change Director at CPP Group starting from October 2022. Prior to this, they worked as a Program Director from January 2022 to December 2022 at the same company. Tory also worked as a Culture Consultant at Post Office Ltd from April 2021 to November 2021.

At CPP Group, Tory held multiple positions including General Manager from March 2019 to July 2021, and as an Independent Contractor for Transformation Projects from September 2018 to March 2019. They also had a brief stint as the Group Customer Experience Director on an interim contract at extraenergy from July 2018 to September 2018.

Before that, Tory worked at National Grid as the Head of Customer Experience on an interim contract from November 2016 to June 2018. At E.ON, they served as the International Customer Experience Manager from May 2013 to November 2016, where they provided guidance and support to regional units in implementing customer experience strategies.

Tory's earlier experiences include working at CPP as the Customer Experience Manager from November 2009 to August 2012, where they implemented initiatives to improve customer experience. They also held the position of Campaign Manager at CPP and managed projects across sales and service contact centres.

Starting their career at CPP Group in 2003, Tory served as a Sales Manager and was responsible for improving key performance indicators and managing campaigns.

Overall, Tory Flash has extensive experience in customer experience management, program and project management, and strategic change within various organizations.

Tory Flash attended York St. John University from 1995 to 1998, where they obtained a 2:1 degree in Environmental Science and Management.