Arnold Santayana

Arnold Santayana is a seasoned professional in customer experience management with extensive leadership experience. Currently serving as Sr Manager of Enterprise Customer Experience at CPS Energy since May 2019, Arnold has also held various roles within the organization, including Manager and Customer Research & Insights Program Manager. Prior to this, Arnold owned MAKE Santayana LLC, providing remote consulting in customer experience strategies. Arnold's experience at American Savings Bank spanned a decade, where roles included Director of Customer Experience and FVP & Regional Executive. Earlier career milestones include Branch Manager at Wells Fargo Financial and Accounts Payable Analyst at Guamcell Inc. Arnold holds a Master's degree in Human Resources from Central Michigan University and a Bachelor’s degree in Business Administration from the University of Guam, supplemented by training at the Barret School of Banking.