Christen Waggoner

Christen Waggoner has extensive work experience in customer service and operations roles. Currently, they are serving as the VP of Customer Experience Operations at CPS Energy since October 2022. Prior to that, they worked at CPS Energy as the Director of Customer Service from December 2016 to December 2021. In addition, they held various roles at CPS Energy, including Interim Director of Customer Service, Manager of Customer Contact Operations, and Customer Experience Supervisor from March 2016 to January 2020. Before joining CPS Energy, Waggoner worked at Nationwide Insurance, where they held positions such as Coaching Specialist, PL Supervisor, and Sr. Commercial Casualty Claims Representative. Christen also worked as an Operations Supervisor III and Technical Trainer/Supervisor I at Titan Holdings, and as a Team Lead at Titan Holdings. Throughout their career, Waggoner has demonstrated expertise in managing customer service operations, coaching and training, performance improvement, and leadership.

Christen Waggoner attended Our Lady of the Lake University where the degree, field of study, start year, and end year are not provided.