Juan O.

Juan O. has over 14 years of work experience, starting with their role as a Customer Service Specialist at Convergys in 2007. Juan then went on to work as a Customer Service Representative at Aon Hewitt, a Member Services Representative at FAIRWINDS Credit Union, and a Customer Service Chat Support Representative at Enova International. Juan then worked as an Operations Specialist, Team Lead, and Customer Service Representative at Uber before becoming a Customer Service Manager at QuikOrder®.

After QuikOrder®, Juan worked as an Operations Coordinator, Team Lead, and Merchant Support Manager at Deliverr Inc., where they stayed until mid-2022. This was followed by a brief stint as a Merchant Support Manager at Shopify before they started their current position as a Client Support Manager at Crafty in mid-2023.

Juan O. attended Seminole State College of Florida from 2006 to 2009, where they studied project management. Juan has since obtained several certifications, including Project Management Simplified, Six Sigma Foundations, Leading Productive One-on-One Meetings, Project Management Foundations: Small Projects, and New Manager Foundations. Juan also obtained a certification in Preventing Workplace Harassment from Emtrain, but the specific month and year are unknown.