Jake Daniel Feliciano

Jake Daniel Feliciano is a Workforce Analyst at rhipe, A Crayon Company, since April 2023, where responsibilities include managing scheduling, resource planning, and performance analysis to ensure client delivery targets are met. Prior to this, from February 2013 to April 2023, Jake held various roles at Convergys, including Scheduling Analyst, Workforce Coordinator, and Technical Support Specialist, contributing to schedule management, performance assessment, and operational efficiency. Early career experience includes serving as a Technical Support Engineer at TeleTech Philippines from January 2011 to May 2012, providing solutions for Microsoft Office and Windows-related issues.