Jonathan Tran

Jonathan Tran is a seasoned professional with extensive experience in workforce management and IT support. Currently serving as a Senior Workforce Management Analyst at Credit Karma since October 2018, Jonathan previously held roles at Genentech, where responsibilities included measuring call-center metrics and designing service center solutions to enhance productivity. Jonathan's career in IT began as a Service Desk Analyst, providing critical support services, and progressed to an Associate Systems Specialist and Business Systems Analyst I, focusing on IT support and operations. Earlier experience at Google as an Operations Supervisor I involved managing teams of up to 40 people to achieve stringent production targets. Jonathan's educational background includes studies at Evergreen Valley College and De Anza College.