Alicia Fernandez-Campfield

Alicia Fernandez-Campfield has a diverse and extensive work experience across various industries. Alicia currently holds the position of Senior Vice President of Operations, Customer Experience, and Customer Service at a Bank. Prior to this, they worked as the Chief Operations Officer and Global Service Delivery VP at Teletrac Navman, a global telematics SaaS provider.

Alicia has also held various leadership positions at Verra Mobility, including Vice President of Business Transformation and Vice President of Operations. In these roles, they were responsible for developing strategies, managing diverse teams, and enhancing revenue, market share, and customer loyalty.

Earlier in their career, Alicia worked at Xerox where they served in several vice president roles. These included Vice President of Managed Print Services, Global Delivery - Value Chain Partner Management, Vice President of Managed Print Services, Xerox Print Services (XPS) Delivery, Vice President of National Operations, North America Delivery Operations, Vice President of Major Accounts Services Delivery, and Vice President of Supply Chain and Business Transformation. During their time at Xerox, they led various initiatives to drive cost reduction, improve customer satisfaction, and achieve operational excellence. Alicia also played a key role in implementing Lean Six Sigma across Xerox's North America and Developing Markets operations.

Alicia began their career at Xerox as the National Billing Manager, where they successfully implemented processes to improve invoice accuracy and timeliness.

Overall, Alicia Fernandez-Campfield's work experience demonstrates their expertise in operations management, customer experience, business transformation, and strategy development.

Alicia Fernandez-Campfield holds multiple degrees and certifications in various fields. Alicia has obtained a Master of Business Administration (MBA) degree from Marquette University, a Master of Science (MS) degree in Information Technology from Rochester Institute of Technology, and a Bachelor of Science (BS) degree in Mechanical Engineering from Texas A&M University. Alicia has also completed a certificate program in Negotiation Mastery from Harvard Business School Online and participated in the Mastering Management Program at The Tuck School of Business at Dartmouth and the Executive Development program at Northwestern University - Kellogg School of Management. In addition to their degrees, Alicia holds certifications in Agile Foundations from LinkedIn and Digital Transformation from LinkedIn. Alicia has also achieved Lean Six Sigma Black Belt Certification from Xerox.