Shambhavi Sharma has extensive experience in HR operations and service delivery management, currently serving at Credit Suisse since January 2015, where strategic development and implementation of outsourcing policy guidelines have been key responsibilities. Prior roles include HR Operations positions at Akraya Inc and integration infotec india, as well as an HR internship at Xento Systems Pvt. Ltd. Educational qualifications include an MBA in Human Resource from MITCON and a B.Com from BCACS, complemented by foundational studies at St. Pauls High School.