Vinícius Neves Ribeiro is a professional with extensive experience in data analysis, performance management, and customer experience, currently serving as a Customer Experience Performance Specialist at Creditas since June 2023. Previously, Vinícius worked at Atento Brasil from July 2007 to February 2023, holding several roles including Data Analysis Manager, Strategic Planning Consultant, and Coordinator of Strategic Planning. In these positions, responsibilities included leading a technical team to develop and analyze reports, managing budgeting frameworks, and implementing operational KPIs to enhance business performance. Vinícius also has a strong background in data-driven methodologies, providing strategic consulting to improve client relationships and operational efficiency. Vinícius holds a Bachelor's degree in Information Systems from Universidade Nove de Julho and an MBA in Data Science and Analytics from USP/Esalq.
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