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Gabriel Silva Guimarães

CX Operations Lead at Crehana

Gabriel Silva Guimarães has a diverse work experience, starting as a Credit Recover Intern at Itaú Unibanco in 2018. Gabriel then moved on to Uber, where they held roles as a Strategy and Operations Intern at Uber Eats and later as a Program Specialist in Customer Experience for Latam. Most recently, they worked at Crehana as a CX Operations Senior Partner before transitioning to the role of CX Operations Lead.

Gabriel Silva Guimarães completed a degree in Public Relations from USP - Universidade de São Paulo from 2016 to 2020. Gabriel also obtained a certification in SQL from Vertabelo.

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Previous companies

Timeline

  • CX Operations Lead

    September, 2022 - present

  • CX Operations Senior Partner

    February, 2022