Giulia Gasparin

Giulia Gasparin currently serves as the Director of Quality at Crescendo, a position held since October 2024, where leadership of cross-functional quality teams is emphasized to enhance operational excellence and customer experience through AI-powered solutions. Prior to this role, Giulia was with PartnerHero from March 2017 to October 2024, progressing from Customer Service Agent to Quality Assurance Manager and Director of Quality, overseeing the Portuguese Team for an online education platform. Previous experience includes a customer service role at Hostel Brasil Boutique and work as a freelance translator/interpreter. Giulia's educational background includes a degree in Psychology of Mental Health from The University of Edinburgh, Criminal Profiling from IPEBJ, and Journalism from Universidade Federal do Paraná.