Shannon J.

Shannon J. is an accomplished Learning and Development Content Manager currently at Crescendo since September 2025, with prior experience in the same role at PartnerHero from July 2021 to September 2025. At PartnerHero, Shannon also served as a Knowledge and Content Management Specialist. Before that, Shannon contributed to Airbnb from June 2014 to May 2020 as a Regional Support Coordinator and Premium Support Specialist, providing exceptional customer service to the Airbnb community. Shannon's earlier roles include serving as an Inclusive Child Care Program Specialist for the State of Oregon from January 2012 to June 2014 and as a Developmental Disabilities Service Coordinator at Multnomah County Developmental Disabilities from 2008 to 2012. Shannon holds a Bachelor of Arts in Journalism from the University of Central Oklahoma and a Master of Social Work from the University of Washington.