Farhan Shakeel currently serves as the Director of Customer Success at Cresta since November 2025. Prior to this role, Farhan held various positions at Observe.AI from April 2021 to November 2025, including Director of Customer Success, Principal Customer Success Manager, and Senior Customer Success Manager, contributing to the transformation of contact centers through AI-driven solutions. Farhan's earlier experience includes serving as Director of Customer Success for both Healthcare and Ecommerce at XSELL Technologies from August 2013 to April 2021, as well as roles as Customer Success Manager and Operations Manager. Farhan holds a Bachelor's degree in Information Technology from Roosevelt University.
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