Matthew Smith

Matthew Smith has extensive experience in various roles within the customer service, technical support, and hospitality industries. Matthew has worked as a Head of Customer Success & Implementation at mpro5 from Crimson Tide, where they facilitated client implementations and standardized support team processes. Additionally, they were a Solutions Architect, consulting with clients to design digital solutions and manage projects. Matthew also held positions at Bose Corporation, Village Urban Resorts, De Vere Group, and Village Hotels, gaining valuable skills in hotel management and workforce coordination.

Matthew Smith completed their NVQ 1&2 in Professional Cookery and Customer Service at MidKent College from 2007 to 2009. Matthew then pursued a Bachelor of Science (BS) in Business Information Technology at Bournemouth University from 2012 to 2015.