Nicola Paffard

Nicola Paffard is a seasoned legal professional with extensive experience in legal process improvement and support services, currently serving as Partner and Head of Legal Process Improvement at Cripps since September 2003. Nicola has played a pivotal role in enhancing the delivery of legal services and fostering outstanding client service throughout various leadership positions within the firm. Previous roles include Partner and Head of Legal Support Services, Managing Associate, Senior Associate, and Associate Solicitor. Before joining Cripps Harries Hall (now Cripps LLP), Nicola worked as a Trainee Solicitor and held various sales and customer service positions, including at Laura Ashley and Norwich Union. Nicola holds a Bachelor of Laws (LLB) degree from the University of Kent.