Catherine Fenton

Catherine Fenton is an accomplished professional with extensive experience in customer service and operational leadership. Since May 2018, Catherine has served as the Customer Service and Solutions Director at Cromwell, where responsibilities include overseeing customer experience, service delivery, and digital operations, driving initiatives that enhance customer satisfaction and streamline purchasing journeys. Previously, Catherine held various leadership roles at Cromwell, including Service Delivery Director and Regional Operations Director, focusing on strategic planning and process standardization across multiple branches. Additional experience includes managing operations and growth in the bike service category at Halfords and leading area operations at Wolseley, with a strong emphasis on profit enhancement and service quality. Catherine's educational background includes a degree in Management Studies with French from Nottingham University Business School.